We have sent a letter dated 5 October last week, to a section of our garden waste service subscribers asking for email addresses so that we can advise them to renew online next month. A copy of the letter is attached.
Whilst we have had quite a few responses back with email addresses, we have also had some responses where the resident cannot renew online and have asked for an alternative option. Taking that in to consideration we have outlined the process and options below.
We will be emailing and writing to (where email addresses are not available) all garden waste subscribers at the end of this month (October 2017) to renew their subscription online, as the system will be live and ready then to accept bookings. It is an easy, quick and user friendly process and the majority of subscribers have already renewed online last year. We will also offer the facility to sign up for a Direct Debit for the following year 2019 collections and thereafter. If the Direct Debit is set up all future renewals will happen automatically.
As an exception if we have elderly and/or vulnerable residents who are unable to renew online and cannot take up the options of using public access computers or help from family and friends, they will be able to renew over the phone by making a payment by debit or credit card, from the end of this month. The phone number to contact us in such circumstances is 01453 754424. The lines are open Mon-Thurs 0845-1700 and Fri 0845-1630.
In order to encourage users to renew online early, so that they can have collections right from the start from February 2018 we will have a renewal deadline of the 3 Dec 2017. The facility to renew will still be open after that if for any reason customers are unable to renew by the deadline.
I have also attached with this email a background document regarding the garden waste process in 2018 for your information.
If you have any queries please contact me in the first instance. Thanks.
Mr Shobhan Sen
Customer Services Manager
ICS Qualifications Programme Manager
Stroud District Council